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Help & contact
Quick answers below. Still stuck? Message us — we reply by email.
Common questions
How do kids earn XP?
Finish a quest → you approve it (or it auto-approves) → XP lands, filling the daily, weekly and season bars at once.
How do I approve what my kid did?
Open the parent Dashboard — anything waiting shows up in the approval queue. Approve to award the XP, or undo it if it wasn't really done.
What's the difference between Free and Pro?
Free covers one kid with a 5-tier season. The Family Pro Pass unlocks 2+ kids, unlimited battlepass tiers, custom rewards built by you, and the daily & weekly reward menus.
How do streaks work?
A streak grows each day your kid meets their daily goal. Miss a day and a one-day grace keeps it alive; miss again and it resets to zero.
Does the Battle Pass expire?
No — the Battle Pass has no clock. Your family climbs at its own pace, and once every tier is cleared, a grown-up chooses what's next: add more tiers to the same ladder or launch a fresh Battle Pass.
I forgot my password or can't log in.
From the Sign in page you can reset your password. If the reset email doesn't arrive or you're still locked out, send us a message below — we'll get you back in.
Is it safe for my kids?
Yes. The kid view shows only quests, XP, and rewards — no email, no chat, no personal info. Every parent control lives behind your account.
How do I reach a human?
Use the form on this page, or email support@housebattlepass.com directly. We read every message and reply by email.